Terms of Service

Terms and conditions for using ForIT services

Effective Date: 1/18/2026

1. Agreement to Terms

By accessing or using ForIT LLC's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Description of Services

ForIT LLC provides fractional Chief Information Officer (CIO) services, technology consulting, and related IT services specifically tailored for the aviation industry. Our services include but are not limited to:

  • Strategic technology planning and roadmapping
  • Vendor management and optimization
  • System integration and architecture design
  • Digital transformation initiatives
  • IT governance and compliance support

3. Professional Services Agreement

Specific services will be governed by a separate Professional Services Agreement (PSA) that outlines:

  • Scope of work and deliverables
  • Timeline and milestones
  • Fees and payment terms
  • Specific terms applicable to your engagement

4. SMS/Text Messaging Terms

Opt-In Method and Call to Action

By submitting a form on our website that includes your phone number, or by providing your phone number verbally to a ForIT LLC representative and giving your consent, you agree to receive text messages from ForIT LLC at the number provided. These messages may include account notifications, appointment reminders, service updates, and general communications related to our services.

Message Details

  • Message Types: You will receive account notifications, appointment reminders, service updates, and general communications
  • Message Frequency: Message frequency varies based on your interaction with our services
  • Cost: Message and data rates may apply depending on your mobile carrier plan
  • Opt-Out: You can unsubscribe at any time by replying STOP to any message. You will receive a confirmation message upon opting out.
  • Help: Reply HELP for assistance, or contact us at the information provided in this terms page
  • Privacy: Your phone number will not be shared with third parties for marketing purposes. See our Privacy Policy for details.

Standard Message Responses

When you reply HELP, you will receive: "Thank you for reaching out to ForIT LLC. Please call us at your provided contact number or email us for support, or visit forit.io. Reply STOP to opt-out. Message and data rates may apply."

When you reply STOP, you will receive: "You have opted out of this conversational SMS service and will not receive further messages from this ForIT LLC number. Reply START to resume. Message and data rates may apply."

5. AI Chat Assistant

Service Description

Our website features an AI-powered chat assistant designed to answer questions about ForIT services, provide general information, and assist with basic inquiries. This assistant is powered by third-party AI services (Anthropic/Claude).

Limitations and Disclaimers

  • No guarantee of accuracy: The AI assistant may provide incorrect, incomplete, or outdated information. Do not rely on chat responses for business decisions.
  • Not legal, financial, or professional advice: Chat responses are for informational purposes only and do not constitute professional advice.
  • Conversations may be logged: Your chat interactions may be recorded and reviewed for quality improvement and training purposes.
  • Third-party processing: Your messages are transmitted to third-party AI services subject to their terms and privacy policies.

User Responsibilities

When using the chat assistant, you agree:

  • Not to share passwords, financial account numbers, or other sensitive credentials
  • Not to share protected health information (PHI) or other regulated data
  • Not to use the assistant for any illegal or harmful purposes
  • To verify any important information through official channels before acting on it

Chat History and Forms

If you submit a contact form or application after using the chat assistant, your conversation history may be automatically attached to your submission. This helps our team understand your inquiry better and provide more relevant assistance.

6. Software Products & SaaS Tools

Important Notice: Experimental Software

ForIT software products (including but not limited to Power Automate connectors, Azure Functions, and automation tools) are developed using rapid, AI-assisted development methodologies ("vibe coding"). While we strive for quality, these products:

  • Are provided "AS IS" without warranty of any kind
  • May contain bugs, errors, or security vulnerabilities
  • Should not be used for mission-critical operations without independent security review
  • Are not guaranteed to be secure - we cannot warrant the security of data processed by these tools

Our pricing reflects this risk profile. These products are recommended for organizations with higher risk tolerance, early-stage startups, or non-production use cases. Enterprise customers requiring security guarantees should engage our consulting services for custom, audited solutions.

Disclaimer of Responsibility

FORIT LLC TAKES NO RESPONSIBILITY FOR ANY DAMAGES, LOSSES, DATA BREACHES, SECURITY INCIDENTS, BUSINESS INTERRUPTION, OR OTHER HARM ARISING FROM THE USE OF OUR SOFTWARE PRODUCTS. YOU USE THESE PRODUCTS ENTIRELY AT YOUR OWN RISK.

Limitation of Liability for Software Products

YOU ACKNOWLEDGE THAT FORIT SOFTWARE PRODUCTS ARE EXPERIMENTAL AND USE THEM AT YOUR OWN RISK. FORIT LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN NO EVENT SHALL FORIT LLC BE LIABLE FOR ANY DATA LOSS, SECURITY BREACH, OR DAMAGES ARISING FROM THE USE OF OUR SOFTWARE PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO SOFTWARE PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT IN QUESTION.

Acceptable Use

You agree not to use ForIT software products to process highly sensitive data (including but not limited to: protected health information, payment card data, or classified information) without implementing additional security controls and accepting full responsibility for compliance with applicable regulations.

7. User Responsibilities

You agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of any account credentials
  • Comply with all applicable laws and regulations
  • Not use our services for any illegal or unauthorized purpose
  • Cooperate with ForIT LLC to enable successful service delivery

8. Intellectual Property

ForIT Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are the exclusive property of ForIT LLC and are protected by intellectual property laws.

Client Property

You retain all rights to your pre-existing intellectual property. Any custom work product created specifically for you under a PSA will be addressed in that agreement.

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the business relationship. This obligation survives the termination of services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FORIT LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount paid by you to ForIT LLC in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless ForIT LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. Termination

Either party may terminate services as specified in the applicable PSA. Upon termination, you must cease all use of our services and return or destroy any confidential information.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising out of or relating to these terms or our services shall first be addressed through good faith negotiations. If unresolved, disputes shall be settled through binding arbitration in Massachusetts.

15. Modifications

We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the new Terms of Service on this page and updating the effective date.

16. Severability

If any provision of these terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us:

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